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The most innovative instant feedback platform for game day!
Dropthought FanXP is a real time fan experience management platform for game day, concerts or any live event built by industry experts. Our FanXP solution can help with your marketing, operations, sponsorship and ticket sales strategies by improving your Fan Experience. Dive deeper and understand metrics that matter to help you drive fan loyalty scores, detailed and personalized fan experiences, increase ticket sales, and ultimately increase revenue for your team.
Let us do the fanalytics so that your fans become fanatics!
Increase Fan Engagement & Loyalty
Dropthought FanXP measures fan sentiments across different touch points and creates a high-intensity, absolutely fabulous fan experience.
Identify Revenue Opportunities
By measuring the fan experience and what is going on during the gameday you will be able to spot new revenue streams, enhance your sponsorships and partnerships with the data you collect and open the door for new opportunities.
Data Driven & Fan Generated Insights
If you are using BI tools (Tableu or Spotfire), CRM, PoS systems, ticketing, etc you will be able to integrate FanXP into your workflow. Seamlessly share data with your operations and sales teams to take action immediately.
Why are we the industry leader?
Capture Fan Emotions & Experiences In The Moment
Dropthought is the only product in the market which focuses on real-time feedback. This gives our users the opportunity to capture the fans’ emotions in the moment and take action. We are able to cover the whole fan journey with multiple Listening Posts™ (emails, sms, kiosk, QR codes and links) and we have a team of specialists that will make sure you get the most out of every touchpoint.
Quickly Analyze What Is Working and What Is Not
Save time and money with data segmentation and advanced filtering that Dropthought dashboards offer. You don't need to spend hours to get meaning out of your data. Our algorithms handle it for you and your data is represented in an intuitive way. With Segments, deep dive into your scores to understand the reasons behind them. With Advanced Filtering, slice and dice your data to look at the 'who', 'how' and 'why'!
In Your Pocket, Ready-To-Go
We are all on the go, more connected than ever and we want things at our fingertips, real-time! Dropthought mobile app is designed and built with this vision in mind.
It is human-centered to the core. It encourages our users to focus on the results that are important and meaningful for them, which leads to more productivity, actionability, and better internal processes with immediate access to data and insights.
Real-Time Alerts to Take Action
With our Advanced Triggers you can set up real-time alerts that meet any criteria and send alerts to anyone from your team. You can build different workflows for your teams based on triggers and create a seamless experience both for your team and your fans.
Dedicated Customer Success Team
Don't have a team or enough manpower to measure what will take your team to the next level? We’ve got you covered! We have a dedicated team of Customer Success Managers who will help you set up your fan journey with outcome based questions and mission critical metrics. We will set you up for the game and report your results.
Intuitive User Experience
As Facebook Product Design Manager, Dave Thomsen, stated, "A human-centered approach fuels the creation of products that resonate more deeply with an audience, ultimately driving engagement and growth". Dropthought is designed to delight. It is simple and effective. We have planned with the user in mind to make it as intuitive as possible. At the end of the day, data collection and analysis can be complicated and overwhelming but we've put everything we have into making it as frictionless and clean as possible.
Flexible Packages For All
We have different packages for different levels, namely Rookie, Pro and All-Star. We know that every team/venue has different needs, so we can also customize a package based on your specific use case. No matter the size or budget of your team, we can create a package that ensures a clear ROI!
Premium Seating and Suites
Legendary coach and leader John Wooden once said, “It’s the little details that are vital. Little things make big things happen.”
Premium Seat holders, Suite owners, and Sponsors make up a huge portion of your team’s revenue, so we need to be monitoring every “little thing” that is happening.
With FanXP, you can keep a pulse on not only the suite owners, but their guests as well. Many suites are used for client entertainment, or even new business sales, so we can help you understand more about the people in the room by collecting data on them at each and every game. It is crucial that suite holders are happy, and more importantly, that their guests are. With FanXP you can collect real-time feedback from everyone in each suite to ensure they have the best possible experience!
Lead Gen for Season Tickets
Your Season Ticket holders have a lot of skin in the game and have invested interest in the team. They naturally consume more, spend more, and ultimately improve your bottom line, so what are you currently doing to ensure their needs are being met?
We have heard from many teams that post-game surveys just aren’t enough. Studies show that the quicker you are able to resolve an issue, the more likely you are to convert a customer from a detractor to a promoter of your brand.
Having real-time data can ensure your Season Ticket holders are being heard, which increases cross sell and upsell opportunities. It also identifies “at risk” fans that may be considering dropping their season tickets next year.
By collecting information on them, you’re able to personalize their experience and ultimately get to know who they are in a way you never have before! Use FanXP to understand the “who” behind the ratings, and identify possible leads for future sales.
Operations and Logistics
Real-time feedback has never had a better use case. Collecting data is important, but how do you create actionable insights in the moment so that issues are resolved on the spot?
Let’s say a drink spills and is dripping down to other seats, making the exposed fans very uncomfortable. Would you like to know this so that you could send a clean up crew as soon as possible? Or if you’re receiving feedback that a parking lot is overflowing, wouldn’t you love to be able to redirect traffic to another lot so that other fans don’t have to go through this experience?
FanXP’s trigger alerts allow you to know exactly what is happening and when. You will be notified as soon as certain criteria are met, so that you can reallocate time, effort, money, and resources to solving the current issues at hand. Know more, and know quickly from an operations perspective so that you can reduce fan churn and increase delight!
Rookie
-
2 Listening Posts
(Email, Link, Kiosk, QR Codes, website, SMS, APIs) -
2 Languages
Languages Supported -
10/user
Active Programs Created -
Unlimited
Questions/Pages per Program -
20.000/year
Fans Engaged/Feedback -
Unlimited
Metrics,Metadata and Lists -
No
Curated Dashboards -
Configurable
Integrations
Pro
-
5 Listening Posts
(Email, Link, Kiosk, QR Codes, website, SMS, APIs) -
58 Languages
Languages Supported -
20/user
Active Programs Created -
Unlimited
Questions/Pages per Program -
Unlimited
Fans Engaged/Feedback -
Unlimited
Metrics,Metadata and Lists -
Yes
Curated Dashboards -
1 Free Integration & Workshop
Integrations
All Star
-
All Listening Posts
(Email, Link, Kiosk, QR Codes, website, SMS, APIs) -
58 Languages
Languages Supported -
unlimited users + data archive
Active Programs Created -
Unlimited
Questions/Pages per Program -
Unlimited
Fans Engaged/Feedback -
Unlimited
Metrics,Metadata and Lists -
Yes
Curated Dashboards -
1 Free Integration & Workshop
Integrations
